Contact

Email support, with a reply within 24 hours on Free, 12 hours on Pro, 8 hours on Premium, 4 hours on Team and 2 hours on Enterprise. Write to support@shorturl.so from your account's email address, so that we can find your account. What each plan includes is listed on our pricing page.

Help with an order or a payment. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Besides writing to us, you can find your order and get help with it, including a refund, from Paddle at paddle.net.

• Your account, billing, cancellations, refunds and paid-plan features: support@shorturl.so
• Deleting your account, and requests about your personal data: hi@shorturl.so (see our Privacy Policy)
• General and legal questions: hi@shorturl.so
• Reporting a short link, and complaints for our Grievance Officer: grievances@shorturl.so (see Grievance Redressal)